Google suffered a worldwide outage as its services went down for about an hour on Monday including YouTube, Gmail, and Google Drive. Starting at about 11.50 am GMT, the outages appeared to have affected the vast majority of Google’s services.
Service has since been restored, according to Google. The company’s Workspace Status Dashboard shows all of its services are now back up and running as normal.
“We apologize for the inconvenience and thank you for your patience and continued support,” Google said in a statement.
For the first 30 minutes, the company’s automated systems reported no problems for any services. At 12.25 pm, the company published an update, saying “We’re aware of a problem … affecting a majority of users. The affected users are unable to access [Google services].”
Many people on social media reported issues, with Gmail, YouTube, and Google Drive all showing error messages without further explanation.
Google said it will work toward restoring its apps for the remaining people who are still unable to access them, but the problems should largely be resolved.
“Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better,” the company said.
Google later confirmed the outage, saying it was the result of an internal issue rather than a cyber attack. The outage was caused by a failure in the company’s authentication tools, which manage how users log in to services run by both Google and third-party developers.
“Today, at 3.47 AM PT Google experienced an authentication system outage for approximately 45 minutes due to an internal storage quota issue,” a Google spokesperson told CNBC.
“Services requiring users to log inexperienced high error rates during this period. The authentication system issue was resolved at 4:32 AM PT.”
The spokesperson added: “All services are now restored. We apologize to everyone affected, and we will conduct a thorough follow up review to ensure this problem cannot recur in the future.”