During the annual Ignite Conference, Microsoft announced Azure Communication Services (ACS), a fully-managed communication platform. Microsoft has revealed Azure Communication Services, a new platform that will enable developers to add video and voice communications, instant chat, and SMS features to mobile, desktop, and web apps through developer-friendly APIs and SDKs.
Furthermore, it also allows developers to tap into other Azure services, such as Azure Cognitive Services for translation, sentiment analysis, and more.
Note that all communications between ACS, apps, and websites are being encrypted to meet privacy and compliance needs, such as HIPAA and GDPR.
ACS guarantees to advance customer engagement and provide next-generation customer support functions. This secure network has proven reliability, is GDPR-friendly, boasts low-latency, and automatically scales depending on demand.
Developers can try out the ACS APIs for voice, video, and chat through samples provided in GitHub. APIs and SDKs for SMS and telephone support will follow in October. Finally, documentation and guidance are available on the landing page.