Apple has been fined AUS$9 million ($6.6 million/£5 million) for misdirecting Australian customers about their rights to get defective iPhone and iPad gadgets repaired.
(image source : ACCC)
The Australian Competition and Consumer Commission (ACCC) made lawful move against Apple and on Tuesday reported that the Federal Court requested the organization to pay the fine.
An ACCC examination found that 275 individuals were told by Apple that they were not qualified for a have their gadgets repaired or discounted in the event that they had already been overhauled by an third party.
In particular, the iPhones and iPads of those influenced were showing a “Error 53” warning, which is supposedly activated by informal repair shops supplanting the connector that keeps running from the Touch ID sensor in an iPhone’s home button.
ACCC Commissioner Sarah Court said,
“If a product is faulty, customers are legally entitled to a repair or a replacement under the Australian consumer law, and sometimes even a refund”
Apple’s portrayals persuaded they’d be denied a solution for their flawed gadget since they utilized an outsider repairer.
(image source : CNBC)
In its announcement, the ACCC said Apple compansated 5,000 individuals affected by the “Error 53” message. The organization has likewise consented to enhance staff training, review data about guarantees, and notification about Australian users rights on its site.